About Delivery

Delivery Destinations

7Roses company has the widest net of flower shops that covers all the Ukraine. We deliver at more than 650 cities, towns and villages on a fixed delivery fee. You can check the possibility to send flowers and gifts to a certain town at the list Recipient City at the top of the page.

The choice of items for delivery depends on the destination, so, select your city first and make a choice at its particular page.

We could fulfill your order anyway, even if you do not find your destination at our list. Delivery fee will be counted as a "long distance delivery" and depend on the distance to your village from the closest town with the flower shop. Please, read below about the way that such delivery fees are counting.

Delivery Fees

Delivery fee is not included into a price of items and will be added into the total price on the "Check out" stage of placing the order. The delivery fee varies normally from $8.00 (at a big cities) to $13.00 (at a smaller towns)

To get exact delivery fee at your destination, please, download your destination town page by doing the following:

- Press "Kiev" on the top of of any page and get the drop down list of the regions of Ukraine. Find and press yours.
- The new drop down list shows now towns of a certain region. If you find your destination there, it means that we have flower shop there. Press it.
- Find delivery fee on the sire of this page above the first row of photos. This fee will be added automatically when you place order.

Delivery for villages

At a case you do not see your destination village there, we still can deliver to that place. The Courier will be sent over there from the closest bigger town, but additional long distance delivery fee should be paid at this case. The average amount is counting as apprx. 27 UAH per km (around $0,65).

To order delivery for any place that is NOT at our list, please:

- Select the closest town from the list for your region and place order.
- Place detailed address that includes your particular destination at the "Address" box.
- Pay it. Delivery fee that covers delivery to any part of that town, will be added automatically.

The extra Long Distance delivery fee will be added manually after the order is paid. The extra fee depends on the distance between the town that our flower shop is at and the order destination.

In other words, your total delivery fee will consist of 2 parts:

1) Delivery fee for the town that was selected at the Drop list of the particular region (it is adding automatiocally when placing order). Please, pay your order that includes this part of the delivery fee.
2) Extra long distance delivery fee, that depends on the distance to the village and sometimes the state of roads. The price is apprx. 27 UAH per km.

Additional extra fee (2) can be paid separately. We'll count the extra long distance delivery fee and e-mail you the link to pay it. So, please, make sure you place correct e-mail address for our easy direct contact!

The order will be processed as soon as additional long distance delivery fee is paid.

Delivery Terms

The standard term for delivery - 1 day. The order can be fulfilled also if it is paid up to 14:00 at the delivery date of the local Ukraine time.

However this chance is available for the most simple items, such as flowers, soft toys, baskets of fruits and delicacies and some others. That's why we would appreciate if you give us at least a couple day to prepare your order and to fill it in a really best way with no hurry.

If you plan to order flowers for such busy holidays as Christmas, New Year, Valentine's Day, and especially Women's Day March 8th, please, do it in advance. It happens so, that all flowers are sold by 2:00-3:00 pm on March 8th and the next supply is expacted in a few days the soonest.

We work 364 days a year. The only Day off in a year is January 1st.

The way that delivery is organized

The regular way that we deliver is following:

1. Florist calls the receiver in the morning of the delivery day and say approximately this: "Hello! We are an International Greetings company and we have a nice and pleasant surprise for you for today. Let us know, please, at what time it would be convenient for you to meet with us?

   The receiver answer us, for example, so: "Oh... I am at work until 6 pm, so, I could meet with you after 6:30
   This way delivery time is set! "After 6:30 pm"

2. We prepare flower arrangement, bouquet, buy sweets or other gifts that were ordered at the local shops. Then all gifts are photographing for our customer and courier leaves for delivery at a time that was set for us by the receiver.
3. Courier presents all gifts to the receiver and asks her/him if she allows us to take photo for the sender. We gladly take such photos if we received the receiver's permission.
4. Our manager composes the "Report" message, adds photos that we have after delivery is completed and e-mails to the sender (our customer).

Needless to say, that this plan can be broken sometimes because of one or another reason: The receiver's phone can be "OFF", or she might tell us that she is not at the town.... or she can't meet with us because of any other reason.

We then inform our customer about it and wait for his decision about our further actions (holding the order, or cancelling it, etc.)

I M P O R T A N T : We do not start making flower arrangements, buying items at the other shops unless we are 100% sure that delivery will definitely take place. I.e. we start all preparations AFTER direct phone contact with the receiver. Otherwise we would not be able to refund a customer at the case that receiver can't meet with us. The point is that our 25+ years experience of running this business says, that receiver might be absent at the delivery town at the moment. So, the preliminary phone call is actually for the refund could be guaranteed at a case that there is no way to fill the order. We would not be able to refund if the items for delivery are already bought, but then could not be delivered to the recipient.

Discount program

The cumulative discount system works at our flower shop.
Order more - get a bigger discount. This program is available for registered customers only.

How it works

First of all make sure that you are registered customer.
Log in before placing order, so that each paid amount is adding to your account.
Get the first discount after the total sum exceeds $150.00 and then it will grow alone with the total amount that was paid at our site:

Discount	Amount paid
0%	$ 0.00 - $ 149,99
3%	$ 150.00 - $ 599.99
5%	$ 600.00 - $ 1499.99
7%	$ 1500.00 - $ 2999.99
10%	$ 3000.00 and more

Bouquets and Arrangements

Our local florists do their best for the bouquets to be as similar to the photos as possible. Still it is a very individual creative process and depends on a lot of things. So, there can't be two absolutely identical bouquets or arrangements.

It may happen so, that any component of the arrangement is absent at the moment at a flower shop. At this case we substitute it with another flower or a piece of ornamental foliage that are most close to it by the style and a color.

Our main goal is to make people happy. So, all our bouquets and arrangements are designing with warmth, maximum care and responsibility before the customer.